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Ticketing questions answered - Electric Glen

Ticketing questions answered

We've put together answers to some frequently asked questions

Do I need a ticket in advance?

Yes, you will require to purchase a ticket prior to the event. Based on previous Electric Glen event's, the earlier you purchase a ticket, the greater chance you have to guarantee your date and specific time slot.

Where do I get my tickets?

Tickets are only available through our approved box office supplier Ticketmaster. For those wishing to purchase tickets for a group of more than 10 please contact Ticketmaster on 0844 844 2121.

I have not received my tickets

If you have purchased tickets and have not received an e-mail, please contact the Ticketmaster customer service team on 0333 321 9999.

Is my ticket valid for any day?

All tickets are only valid for the day and start time of the session selected at time of booking and are not transferable. Please make sure you allow plenty of time to get to the event.

What does the time on my ticket signify?

The time on the ticket is the time you should arrive at the entrance to gain access to the event. To avoid large queues, entrance to Electric Glen requires to be spread across the evening so please make sure that you come to the event at the appropriate time.

Each session has a set capacity and we expect each session to be extremely popular. We recommend you book in advance to avoid disappointment.

I would like to exchange my tickets - is that possible?

Unfortunately tickets are non-transferable.

Do I need to print my tickets?

Once you have purchased your tickets, you will receive an email containing a PDF which you can open and print out. A printed ticket must be presented at the entrance to the event.

Please remember to check your junk email after purchase as quite often purchase emails will be sitting in that location and can be deleted after a short time.

Why is there an extra charge when buying tickets?

The transaction charge covers all credit card charges incurred. The box office charge covers the cost of emailing your tickets and Ticketmaster's fee.

Will I be able to buy tickets at Electric Glen?

No, tickets will not be available at the event. All tickets must be purchased in advance from Ticketmaster.

I am unable to buy tickets online

Please contact Ticketmaster on 0844 844 0444, who will arrange purchase over the phone.